Return Policy

These terms apply to customers who visit or shop with Noverlumia through noverlumia.com. For support, contact service@noverlumia.com.

Return Requests

Please contact service@noverlumia.com before returning any item. Items returned without prior instructions may not be accepted or may experience processing delays.

Eligibility

Return eligibility may depend on item condition, purchase date, order status, and whether the item is unused, complete, and returned with appropriate packaging.

Non-Returnable Items

Items that are used, damaged after delivery, missing components, or otherwise not in returnable condition may be declined.

Refunds

Approved refunds are generally issued to the original payment method. Processing times may vary by bank, card issuer, or payment provider.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, contact us promptly with your order number and clear photos so we can review the issue.